InBoRR apartment terms of use

• Booking: the customer can book rooms online — choosing dates, number of guests and preferred amenities.
• Add-ons: the site lets you order extras such as parking (subject to availability), early check-in, an extra cot, or extra bedding.
• Apartment information: details of amenities, house rules and photo galleries are made available.

Technical requirements: an up-to-date web browser and a stable internet connection are required to use the portal.

• Forming the agreement: the customer enters into the agreement by accepting the terms and confirming the reservation. Confirmation may be delivered electronically.
• Termination: the apartment reserves the right to refuse service in case of a breach of these terms by the customer. This may include misuse of the service or inappropriate behaviour.

1. Customers may file a complaint by emailing biuro@inborr.pl. Contact details and a description of the issue are required.
2. We will review complaints within 30 days of receipt.
3. In the case of a justified complaint, we may take corrective action or offer appropriate compensation in accordance with applicable law.

• Smoking is strictly forbidden in the apartment, in any form.
• Parties of any kind are strictly forbidden.
• Only the number of guests stated at booking may stay in the apartment (max. 4 people).
• The booker agrees to use the apartment for residential purposes only and to keep it in the condition in which it was provided.
• No changes may be made to the apartment without prior written consent from InBoRR Bożena Rutkowska-Romańczuk.
• The apartment may not be sub-let or shared free of charge with anyone else, in whole or in part.
• The apartment must be made available promptly to InBoRR or people designated by InBoRR for fault remediation. In the case of significant faults — in particular those threatening neighbouring flats — the owner (Bożena Rutkowska-Romańczuk) has the right to enter the apartment to fix them, including in the booker's absence, while attempting to notify the booker (by phone, SMS and email).

• Pets may stay in the apartment, but only after notifying us and receiving consent from the operator (SMS or email confirmation is enough).
• Parking may be available subject to availability, as described in the offer. Parking spaces are charged separately.
• TV: cable TV and Wi-Fi internet are available.
• Quiet hours apply from 22:00 to 06:00.
• Reservations are on request and require confirmation.
• Full payment is due no later than 14 days before arrival.
• Advance bookings require a 30% deposit.
• A final cleaning fee of 150.00 PLN per apartment is added to the reservation payment.
• Damage to equipment or appliances, lost keys or other items will be deducted from the deposit at 100% of the value of the damaged item.
• If damages exceed the deposit, the host reserves the right to pursue compensation through civil proceedings.
• Check-in is available from 15:00.
• Check-in and check-out times depend on the specific apartment.
• Late check-out is on request only.
• When checking out of an apartment where keys are provided, please return them to the coded key box in the hallway by the entrance door.

• Free cancellation is available up to 21 days before arrival;
• Cancellation 20–14 days before arrival: 30% of the stay cost;
• Cancellation 13–10 days before arrival: 50% of the stay cost;
• Cancellation 9–7 days before arrival: 70% of the stay cost;
• Cancellation 6–3 days before arrival: 90% of the stay cost;
• Cancellation within 48 hours of arrival or a no-show: 100% of the stay cost.

• We issue VAT invoices for stays.
• Please clean the coffee machine's used-capsule container after about 4 brews.
• Please don't let the machine sit in water that has overflowed from the capsule container.
• A first-aid kit and a fire extinguisher are part of the apartment (in the bathroom cabinet and the kitchen cabinet respectively).
• Any pre-existing faults or visible damage must be reported to the host on +48 608 555 713. Failure to report damage is treated as accepting liability for repair costs.

The following penalties apply in the apartments:

• breaching the no-smoking rule — 500 PLN;
• leaving a pet unattended causing damage or soiling of furniture, carpet or floors — minimum 400 PLN;
• accommodating more guests than declared at booking — 400 PLN per undeclared guest;
• throwing a party during quiet hours — 1000 PLN.